Terms and Conditions
As of: 2 October 2026
§ 1 Scope and Provider
(1) These Terms and Conditions (hereinafter "T&Cs") apply to all contracts for the supply of goods concluded via the online shop www.indian-culture.de (hereinafter "Shop") between the Provider and the Customer.
(2) The Provider is: Savin Kumar Kapoor, Indian Culture, Altländer Straße 32, 21614 Buxtehude, Germany. Phone: +49 176 404 710 79 (Monday to Friday, 12:00 to 15:00; outside these hours please use email). Email: info@indian-culture.de
(3) The offer in the Shop is aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB). If a business (§ 14 BGB) places an order, these T&Cs apply as well; rights that the law grants to consumers only, in particular the right of withdrawal, do not apply to it.
(4) Deviating or supplementary terms of the Customer do not become part of the contract, even if the Provider does not expressly object to them. Agreements made in the individual case take precedence over these T&Cs (§ 305b BGB).
(5) For discount codes, the Discount & Voucher Terms apply in addition.
§ 2 Conclusion of Contract, Ordering Process, Contract Text and Language
(1) The presentation of goods in the Shop is not a legally binding offer but an invitation to the Customer to place an order.
(2) The Customer can order as a guest or with a customer account (§ 9). An order is placed in the following steps:
- The Customer adds goods in the desired size and quantity to the basket.
- In the basket, the Customer sees the selected goods, quantities, prices, shipping costs and the total amount. There the Customer can change quantities, remove goods and redeem a discount code. When ordering as a guest, the Customer enters name, email address and delivery address there. When ordering with a customer account, the delivery address is taken from the account and can be changed there.
- By clicking the "Order with obligation to pay" button, the Customer makes a binding offer to purchase the goods in the basket.
- The Customer is then taken to the payment page of the payment service provider Stripe, where the Customer chooses a payment method, enters the payment details and completes the payment process.
(3) Until clicking the "Order with obligation to pay" button, the Customer can check and correct the entries at any time: in the basket, quantities can be changed and goods removed. As a guest, the Customer also corrects name, email address and delivery address there; with a customer account, delivery address and contact details can be changed in the customer account. Directly above the button, the basket shows the order overview with goods, quantities, prices, shipping costs and the total amount. If the Customer then cancels the payment process or closes the payment page, no contract is concluded (paragraph 4).
(4) The contract is concluded as soon as the payment process has been completed successfully. The Provider confirms receipt of the order and the conclusion of the contract by email without undue delay (order confirmation). If a discount code covers the full amount, the contract is concluded by clicking the "Complete Free Order" button in the basket.
(5) The Provider stores the contract text. The Customer receives the order details with the order confirmation by email. If the Customer ordered with a customer account, the orders can be viewed there as long as the account exists. The Customer can access, print and save these T&Cs at any time at www.indian-culture.de/agb.
(6) The contract language is German only. The English version of these T&Cs is for information purposes only.
(7) The Provider has not submitted to any code of conduct.
§ 3 Prices and Payment
(1) All prices are final prices in euros and include statutory VAT. Shipping costs under § 4(3) are added. Prices and shipping costs are shown in the basket before the order is placed.
(2) Payment is processed by the payment service provider Stripe. The Provider offers the following payment methods: credit and debit card, Apple Pay, Google Pay, PayPal, Klarna, Amazon Pay, Link and Revolut Pay. Which of these are available in the individual case may depend on device, browser, order amount and the checks of the respective payment provider; the payment page shows the available methods. For payment methods of other providers, such as PayPal, Klarna or Amazon Pay, their terms additionally apply between the Customer and that provider.
(3) The purchase price is due upon conclusion of the contract. For payment methods with later payment, such as Klarna, the deadlines agreed between the Customer and the payment provider apply.
(4) The Customer may only set off claims that are undisputed, legally established or arise from the same contract as the Provider's claim, in particular claims based on defects. The Customer may only exercise a right of retention insofar as the counterclaim is based on the same contractual relationship.
§ 4 Delivery Area, Delivery and Shipping Costs
(1) The Provider delivers exclusively within Germany, to the delivery address of the order.
(2) Goods are shipped with Hermes (parcels up to 10 kg) or DHL (parcels over 10 kg up to 31.5 kg). Larger orders may be delivered in several parcels; this does not cause any additional shipping costs for the Customer.
(3) Shipping costs are EUR 4.90 per order. From a goods value of EUR 49.00, shipping is free. The goods value is the sum of the prices of the ordered goods before deduction of a discount code.
(4) The delivery time is 2 to 5 working days. It starts on the day after the conclusion of the contract (§ 2(4)). Working days are Monday to Saturday, excluding nationwide public holidays.
(5) If an ordered item is unavailable because the Provider's supplier does not deliver despite a timely and binding order, and the Provider is not responsible for this, the Provider may withdraw from the contract to that extent. In this case the Provider informs the Customer without undue delay and refunds payments already received for the undelivered goods without undue delay.
(6) If the Customer is a consumer, the risk of accidental loss and accidental deterioration of the goods passes only upon handover to the Customer or to a person named by the Customer to receive them. If the Customer is a business, the risk passes upon handover of the goods to the shipping company.
(7) If goods are delivered with obvious transport damage, the Provider asks the Customer to complain to the delivery driver immediately where possible and to inform the Provider by email to info@indian-culture.de, if possible with photos of the goods and packaging. This helps the Provider to assert claims against the shipping company. If the Customer does not do so, this has no consequences for the Customer's statutory claims, in particular the rights in respect of defects.
(8) If the goods cannot be delivered for a reason for which the Customer is responsible, for example an incorrect or incomplete delivery address or a parcel that is not collected, the Customer bears the resulting costs of the return to the Provider and of a new shipment. The Provider's other statutory rights and the Customer's right of withdrawal remain unaffected.
§ 5 Right of Withdrawal
(1) Consumers have a right of withdrawal as set out in the withdrawal notice. The model withdrawal form and the note on the online function "Withdraw from contract" can also be found there.
(2) There is no right of withdrawal for contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded. It expires early for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery, and for goods which, after delivery, have been inseparably mixed with other items according to their nature (§ 312g(2) nos. 2 to 4 BGB). This applies in particular to food and cosmetic products in sealed packaging whose seal the Customer has opened after delivery. Exclusion and expiry apply only to the goods concerned, not to the other goods of the same order.
(3) In the event of withdrawal, the Customer bears the direct cost of returning the goods. The Provider may withhold reimbursement until it has received the goods back or the Customer has supplied evidence of having sent back the goods, whichever is the earliest.
(4) The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
§ 6 Rights in Respect of Defects
(1) The statutory rights in respect of defects apply (§§ 434 et seq. BGB). Claims based on defects become time-barred two years after delivery of the goods (§ 438(1) no. 3 BGB).
(2) The decisive factor is the condition of the goods at the time the risk passes (§ 4(6)). Changes that only arise afterwards through storage or use by the Customer, for example through heat, moisture or storage instructions on the packaging not being followed, are not a defect. The statutory presumption of § 477 BGB remains unaffected.
(3) Colour, shape, grain, aroma and taste of natural products may vary from harvest to harvest and from batch to batch. Such variations are not a defect as long as the goods have the agreed and the usual quality.
(4) The Provider asks the Customer to report defects as soon as possible by email to info@indian-culture.de or via the contact form, stating the order number and, if possible, with photos of the goods, the packaging and the best-before date or batch number. A later or incomplete report does not affect the Customer's statutory rights.
(5) As subsequent performance, the Customer may choose to demand removal of the defect or delivery of goods free from defects; the Provider's right under § 439(4) BGB remains unaffected. The Customer must make the goods available for the purpose of subsequent performance (§ 439(5) BGB). The Provider informs the Customer whether the goods are to be returned; the Provider bears the costs of subsequent performance, including the return.
(6) The Provider does not give any guarantee unless it expressly declares one as such.
§ 7 Liability
(1) The Provider is liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, for fraudulent concealment of a defect, where a guarantee has been given and under the Product Liability Act.
(2) In all other cases of slight negligence, the Provider is only liable for breach of an essential contractual obligation. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the Customer regularly relies, such as the obligation to deliver goods free from defects on time. In this case, liability is limited to the typical damage foreseeable at the time the contract was concluded. Otherwise, liability for slight negligence is excluded.
(3) Paragraphs 1 and 2 also apply to the liability of the Provider's legal representatives, employees and vicarious agents.
§ 8 Discount Codes
(1) The Discount & Voucher Terms apply to discount codes.
(2) If an order for which a discount code was redeemed is withdrawn or refunded in whole or in part, the Provider only refunds the amount actually paid. The discount is allocated proportionally to the refunded items.
§ 9 Customer Account
(1) A customer account is optional; the Customer can also order as a guest (§ 2(2)). The account is free of charge and not transferable. Only persons with full legal capacity may create an account. The Customer provides true and complete information and keeps the delivery address up to date.
(2) The Customer keeps the access credentials confidential. If the Customer has reason to believe that a third party knows them, the Customer changes the password without undue delay and informs the Provider.
(3) The Customer can delete the account at any time in the customer account. If an order has not yet been completed, this is only possible once it has been delivered or cancelled. Data that the Provider is required to retain is kept in accordance with the Privacy Policy.
(4) The Provider may block or terminate a customer account with immediate effect for good cause. Good cause exists in particular in the case of false information, multiple registrations to obtain discounts more than once, payment fraud or other serious breaches of these T&Cs. Otherwise, the Provider may terminate the use of the account with two weeks' notice. The Provider informs the Customer of a block or termination by email. Contracts already concluded remain unaffected.
§ 10 Product Information and Images
(1) Images show the goods by way of example. Manufacturers change the design of their packaging from time to time, so the packaging delivered may look different from the image.
(2) The Provider keeps the information on ingredients, allergens and nutritional values on the product pages up to date. If a manufacturer changes the recipe or labelling, the packaging of the delivered goods may differ. The Provider therefore asks customers with allergies or intolerances to always check the information on the packaging before consumption or use. If the delivered goods differ from the product page in an essential detail, the Customer has the statutory rights.
§ 11 Retention of Title
The goods remain the property of the Provider until paid in full.
§ 12 Data Protection
Information on the collection and processing of personal data can be found in our Privacy Policy.
§ 13 Applicable Version and Changes
(1) Each order is governed by the version of the T&Cs in force at the time the contract is concluded.
(2) The Provider may change these T&Cs for future orders. Contracts already concluded remain unaffected.
§ 14 Customer Service and Consumer Dispute Resolution
(1) The Customer can send questions and complaints by email to info@indian-culture.de or via the contact form. The Provider usually replies within 24 hours on working days from Monday to Friday.
(2) We are neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board (§ 36 VSBG, German Consumer Dispute Resolution Act).
§ 15 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a consumer, this choice of law only applies insofar as it does not deprive the Customer of the protection granted by the mandatory provisions of the country in which the Customer has their habitual residence.
(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's registered place of business (Buxtehude).
(3) If a provision of these T&Cs is wholly or partly invalid, the rest of the contract remains valid. The invalid provision is replaced by the statutory provisions (§ 306(2) BGB).